News

Kenny Chesney helps fans gets tickets after website crashes

Kenny Chesney helps fans gets tickets after website crashes

KENNY CHESNEY, THE PROBLEM SOLVER:The ticketing mess prompted Chesney to step in to help sort out the problem, and he subsequently managed to work out a deal with promoters to allow everyone caught up in the controversy access to the big gig. Photo: Associated Press

Country music superstar Kenny Chesney has stepped in to help find a solution to a ticketing mix up caused by a technical error on his official website for his only live show of 2014.

Fans of the singer/songwriter logged on to the site on July 17 in the hope of landing tickets for his free Flora-Bama-Jama beach concert in Florida next month, but the traffic surge prompted a crash.

A number of devotees received notices revealing they had succeeded in securing wristbands for the show, only to later discover the message had been sent by mistake due to a technical issue, and they were only on a waiting list for tickets.

The ticketing mess prompted Chesney to step in to help sort out the problem, and he subsequently managed to work out a deal with promoters to allow everyone caught up in the controversy access to the big gig.

A statement issued by the singer on his Facebook.com page reads: “I never want to let my fans down. When I heard what happened, I told my team: there’s got to be a solution. Let’s find one. They’ve been on the phone all day, and into tonight. Working with the city, so we wouldn’t have to tell people ‘You can’t come.’

“I’m lucky: I have an awesome team. They get my passion for what we do, but they really get my passion for you guys. Safety has to come first… and that was the biggest piece of resolving this situation. Making sure there was a way to accommodate everyone and keep it safe.

“The city, the incredible staff at the Flora-Bama and a host of others helped us find a way to allow everyone who received an RSVP notification saying they could pick up wristbands at Will Call to be accommodated. We want to get this right. We need to take a little more time to have everything absolutely together. But I didn’t want people feeling uncertain, uncared for or left in the dark any longer.”

Recent Headlines

in Lifestyle

Fitness experts warn of the pitfalls of going to exercise extremes

Fresh
crossfit

With challenging workouts from ultra-marathons to endurance events on obstacle courses all the rage, fitness experts say more and more weekend warriors are leaping into extreme activities before looking into the perils of overdoing it.

in Entertainment

‘Dungeons & Dragons’ coming to the big screen

Fresh
dungeonsanddragons

Warner Brothers says the popular fantasy role-playing game is being converted into a feature film.

in Music

Jennifer Nettles ends long relationship with Universal

jennifernettle

The Sugarland star has parted ways with the label after 11 years.

in Music

Brett Eldredge named a Miss America judge

bretteldredge

The "Don't Ya" hitmaker will be among a panel of judges selecting the next beauty queen.

in Entertainment

Love is not dead: Will and Jada aren’t divorcing

23-overlay

"Men in Black" star Will Smith took the unusual step of publicly shooting down a report that he and his actress wife of 17 years had decided to divorce.