News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

in Black Friday, Entertainment

‘Frozen’ tops Barbie as top girls’ holiday pick

Updated
frozen

The results marked the first time in 11 years that Barbie hasn't held the No. 1 spot in the annual toy survey.

in Black Friday, Viral Videos

Black Friday facts that will make you think twice

22-overlay2

Before you wait in line for doorbuster deals, check out these Black Friday facts.

in Trending, Viral Videos

TODAY’S MUST SEE: ‘Friends of the Galaxy’ mashup

Updated
24-overlay2

If "Guardians of the Galaxy" was set to the "Friends" theme.

in Entertainment

Today in entertainment history: Nov. 28

willienelson

A look at the Hollywood headlines that went down in history.

in Black Friday, Viral Videos

Jimmy Fallon’s favorite #ThanksgivingFails

13-overlay6

Think you've had a rough Thanksgiving? It could always be worse.